Evaluation of the DoD's Electronic Commerce Resource Centers:
The Electronic Com
merce Resource Center (ECRC) system was set up by
the DoD to help small companies implement electronic commerce, mostly to improve the government's acquisition practices. Services provided by the ECRCs include training, consulting, and Web based assistance tools. The purpose of this project is to develop a system that the ECRCs can use to evaluate themselves. The primary evaluation instrument is a fixed choice questionnaire to be filled out by ECRC clients. The contents of the questionnaire are based on a model of ECRC action, depicted in the following diagram.