Evaluating the impact of an electronic business system in a complex organizational setting: the case of Central Contractor Registration Morell, J. A. Evaluation and Program Planning Volume 26, Issue 4 , November 2003, Pages 429-440

Abstract This article describes an evaluation of how an electronic business (eBusiness) system affected the Defense Logistics Agency of the Department of Defense. It is a `deep dive' into the details of one of three similar evaluations that were conducted. A case study approach is used to convey a sense of the interplay among the formal elements of evaluation (e.g. schedules, feedback), and the reality of evaluating organizational consequences of eBusiness systems in complex organizations. The article contains collective lessons learned which emerged from each of the three efforts, and shows how those lessons were applied to a specific eBusiness system.

Author Keywords: Electronic business; Defense Logistics Agency; Department of Defense; Information technology; Evaluation